The Meat Block and TMB Processing SMS Privacy Policy

Effective Date: September 15, 2026

TMB Processing and The Meat Block (“we,” “us,” or “our”) respect your privacy and are committed to protecting the personal information you provide to us. This Privacy Policy explains what information we collect, how we use it, how we protect it, and your choices regarding your information, including communications sent by SMS/text message.

1. Information We Collect

We may collect information that you provide directly to us, including:

  • Name
  • Mailing or billing address
  • Email address
  • Telephone or mobile phone number
  • Customer account information
  • Order information
  • Processing and service information
  • Pickup and order status information
  • Payment or transaction-related information
  • Communications you send to our business
  • Information submitted through our website, order forms, customer portal, or other services

We may also automatically collect limited technical information when you use our website or online services, such as browser type, device information, IP address, and website usage information.

2. How We Use Your Information

We may use personal information to:

  • Create and manage customer accounts
  • Process and fulfill customer orders
  • Provide updates regarding orders or processing services
  • Send order status, pickup, completion, or account notifications
  • Communicate changes or important information relating to a customer's order or account
  • Respond to customer questions and support requests
  • Process payments and maintain transaction records
  • Improve our website, ordering system, and customer experience
  • Prevent fraud or unauthorized use of our services
  • Maintain business and regulatory records
  • Comply with applicable laws, regulations, or legal obligations

3. SMS/Text Messaging

Customers may choose to provide a mobile phone number and consent to receive SMS/text messages from TMB Processing and/or The Meat Block.

SMS messages may include transactional and informational communications such as:

  • Order confirmations
  • Order status updates
  • Processing updates
  • Pickup notifications
  • Account updates
  • Payment or balance notifications
  • Customer service communications
  • Important information relating to an active order or customer account

Message frequency varies depending on your orders, account activity, and interactions with us. Message and data rates may apply.

Consent to receive text messages is not a condition of purchasing goods or services unless the messaging is necessary to provide a service specifically requested by the customer.

You may opt out of SMS communications at any time by replying STOP to a message. After opting out, you may receive one final confirmation message stating that your request has been processed.

For assistance regarding SMS messages, reply HELP or contact us using the contact information provided below.

4. Mobile Information and SMS Consent

We do not sell, rent, or share mobile phone numbers or SMS opt-in information with third parties or affiliates for their marketing or promotional purposes.

Text messaging originator opt-in data and consent will not be sold, rented, transferred, or shared with third parties or affiliates for their own marketing or promotional purposes.

Information may be provided to service providers that assist us in operating our business and delivering communications, but only as necessary to provide those services on our behalf and subject to appropriate confidentiality and data-protection requirements.

SMS consent applies only to the specific messaging program and business for which consent was provided. Consent is not transferred to unrelated third parties.

5. How We Share Information

We may disclose personal information when reasonably necessary to:

  • Service providers that help operate our website, customer accounts, order-processing systems, payment systems, communications, or other business services
  • Professional advisers such as accountants, attorneys, or insurers
  • Government agencies or regulatory authorities when required by law
  • Law enforcement or other parties when necessary to comply with legal obligations, protect our rights, prevent fraud, or protect the safety of our customers or others

We do not sell personal information for third-party marketing purposes.

Mobile phone information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.

6. SMS Consent and Recordkeeping

When you opt in to receive text messages, we may maintain records showing:

  • The mobile phone number provided
  • The date and time consent was provided
  • The method through which consent was provided
  • The type of messages the customer agreed to receive
  • Records of opt-out requests

These records may be retained as necessary to document compliance with applicable messaging requirements and legal obligations.

7. Cookies and Website Information

Our website may use cookies or similar technologies to help the website operate, remember preferences, understand website usage, and improve our services.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of the website.

8. Payment Information

If payments are accepted online, payment information may be processed by third-party payment processors. We may receive transaction information necessary to confirm or manage a payment but may not directly store complete payment card information.

Payment processors maintain their own privacy and security practices.

9. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

10. Data Retention

We retain personal information for as long as reasonably necessary to:

  • Provide our products and services
  • Maintain customer and order records
  • Maintain required business records
  • Resolve disputes
  • Enforce agreements
  • Comply with legal and regulatory requirements

SMS consent and opt-out records may be retained as necessary to demonstrate compliance with applicable messaging requirements.

11. Your Choices

You may contact us to request that we update or correct certain personal information.

You may unsubscribe from SMS communications at any time by replying STOP.

You may request assistance regarding SMS communications by replying HELP.

Opting out of SMS messaging does not necessarily prevent us from contacting you through other methods when necessary regarding an order, transaction, account, or legal requirement.

12. Children's Privacy

Our website and messaging services are not intended to knowingly collect personal information from children without appropriate authorization from a parent or legal guardian when such authorization is required.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, legal requirements, or services.

When changes are made, the updated Privacy Policy will be posted on our website with a revised effective date.

14. Contact Us

If you have questions about this Privacy Policy, your personal information, or our SMS messaging practices, please contact:

TMB Processing / The Meat Block

600 W County Rd KK

Kaukauna WI, 54130

920-766-3239

orders@themeatblock.com

themeatblock.com